PTSD Awareness: Recognizing signs in 911 Public Safety Telecommunicators
PTSD Awareness: Recognizing the Signs in Telecommunicators
In April of 2012, a study was published in the Journal of Traumatic Stress which assessed duty-related trauma exposure and PTSD symptoms in 171 telecommunicators. The findings revealed that participants reported high levels of peritraumatic distress (intense emotional reactions during or immediately after a traumatic event). There was also a moderate positive correlation between peritraumatic distress and PTSD symptom severity, indicating that higher distress levels during traumatic calls were associated with more severe PTSD symptoms.
The role of a 911 telecommunicator is both critical and demanding, often involving high-stress situations and exposure to traumatic events. While these professionals are the first line of response for public safety, their emotional and mental well-being can sometimes take a backseat to the needs of those they serve.
PTSD is a very real and significant risk for telecommunicators. The International Academies of Emergency Dispatch conducted interviews with experts like Dr. Michelle Lilly, who emphasized that dispatchers are at risk for PTSD similarly to police officers. Her research has been highlights the psychological challenges faced by telecommunicators due to their unique role in emergency response.
Understanding PTSD in Telecommunicators
Telecommunicators work under immense pressure, processing life-or-death situations while managing their own emotions. The constant exposure to distressing calls—such as accidents, violence, and medical emergencies—can lead to cumulative stress that manifests as PTSD.
PTSD doesn’t always stem from a single traumatic event. In 911 telecommunicators, PTSD can result from the burden of emotional stress that accumulates over time which is also known as vicarious trauma. Even without direct physical involvement, the emotional impact can be profound.
Common Signs of PTSD in Telecommunicators
Recognizing PTSD begins with identifying the symptoms, which can vary from person to person. Here are some key indicators:
Intrusive Memories
Flashbacks of distressing calls.
Nightmares or persistent thoughts about specific incidents.
Avoidance Behavior
Reluctance to discuss work experiences.
Avoiding situations and people that trigger bad memories.
Negative Mood Changes
Feelings of guilt, shame, or self-blame.
Persistent sadness or emotional numbness.
Heightened Arousal
Difficulty concentrating or staying focused.
Easily startled or constantly on edge.
Physical Symptoms
Fatigue, headaches, or stomach issues.
Difficulty sleeping or changes in appetite.
The Importance of Seeking Help
Acknowledging the signs of PTSD is the first step, but unfortunately, stigma often prevents telecommunicators from reaching out for support. Changing this narrative starts with recognizing that asking for help is not a sign of weakness—it’s a mark of strength.
Peer Support Programs: Many centers offer mentorship or peer-to-peer programs that provide a safe space to share experiences and feelings.
Professional Counseling: Therapy or counseling with a mental health professional can help telecommunicators process trauma and build coping mechanisms.
Employee Assistance Programs (EAPs): EAPs often provide access to free or discounted counseling services tailored to the unique stressors of public safety work.
Building a Culture of Support
Your own agency can make a huge impact with reducing PTSD for your crew by creating an environment that prioritizes mental health. Some ways to get started are:
Regular Training: Offer training to supervisors and staff on recognizing PTSD and reducing stigma around mental health.
Wellness Programs: Implement mindfulness, stress management, and resilience workshops.
Anonymous Resources: Facilitate ways for employees to seek help anonymously. This may provide a higher chance of seeking help if the employee isn't worried about being seen asking for help.
If you or someone you know may be struggling with PTSD, it’s essential to recognize the signs and take steps toward healing. Help is available, and recovery is possible.
Resources for Support
National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
Crisis Text Line: Text HELLO to 741741
The Code Green Campaign: www.codegreencampaign.org
